Check Out the Three Common Mistakes While Sending Online Appointment Reminders
Tue, 05. May 20
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Date: Tuesday, 05. May 2020
Time: 12 o'clock
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Whether you or your dental practice's employees are sending out appointment reminders, you may commit unexpected mistakes while sending reminders through SMS, voice calls or emails. It may be unexpected but it ruins your practice's reputation in front of your patients. So, here we've narrowed three common mistakes and easy solutions you can put in place. Please have a look:
Focusing on no-shows more than late-shows
If your first appointment of the day is 30 minutes late, then automatically your entire day is off. This late appointment of a late client can change the perception of your business for an entire day's worth of clients, not to mention causing you to be rushed for the rest of the day which increases mistakes and stress. Nevertheless, to say, late arrivals cause more late arrivals. If your patients believe you are always going to be running 10-15 minutes behind, they will start to arrive later and later for their scheduled appointments.
Solution: If you are running late, send a quick text to all clients who will be affected notifying them of the new time to allow them to plan accordingly.
If you are failing to customize timing based on best practices
With our custom Patient Appointment Reminder Software, it's quite easy to send appointments in the right manner without any mistakes. You can simply set a reminder "12 hours prior to the appointment". But using default settings rather than timing your custom messages based on data gives you lower confirmation rates. So, always take the time to schedule them properly
Solution: Set reminders to take place at the time they will be most effective.
Only sending one reminder at a time:
Just eliminate the process of sending one reminder. Because one reminder isn't enough. You need to send three appointment messages to your patients: an initial booking confirmation, a reminder a day before and a reminder 30 minutes or 1 hour before depending on your appointments.
Solution: With our Text Appointment Reminder, you can send three appointment messages and reminders.
By following these best solutions and avoiding the common appointment reminder mistakes, you are guaranteed to optimize your practice's business to run more efficiently. Not to mention, you can save a lot of time.
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Written by tomhardy.
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